Vidyut Utility Welfare Association

Electricity consumers are welcome to contact us for any kind of support and assistance.

About Vidyut Utility Welfare Association

Welfare Society to Help

Vidyut Utility Welfare Association is a charitable society without the object of profit making and shall operate and or render services throughout the state of haryana. Its main objective is welfare of the electricity consumers of haryana. The association has been established to facilitate in removing all type of problems of electricity consumers, which arise on day to day basis.

Our Electricity Consumer Welfare Services

Clean And Uninterrupted Power Supply

We are committed to ensure electricity consumer experience a clean and uninterrupted power supply. Achieving clean and uninterrupted power supply requires coordination across

New/Transfer/Downgrade Connections

Our commitment is to provide electricity consumers with a seamless experience for all their needs, including new connections, transfer of existing connections, and downgrading connections

Power Theft and Awareness Information

As a welfare association committed to the well-being of our community, we emphasize the importance of preventing power theft to ensure fair and reliable electricity access for everyone.

To Serve, Educate and Help Electricity Consumers

To serve masses by ensuring reliable, quality, uninterrupted, safe and clean power to consumers at affordable tariff to boost agricultural, industrial and economic development in Haryana

To educate and share latest information with electricity consumers

To help DHBVN in collection efficiency by educating consumers. It will be helpful in consistently achieving high growth and financial viability.

To ensure honesty, integrity and transparency in actions to achieve higher level of consumer satisfaction

To encourage and support energy savings activities and demand side management optimizing the use of electricity

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Our Commitments

Our Vision

The Vidyut Utility Welfare Association is committed to serve Dakshin Haryana Bijli Vitran Nigam Limited (DHBVNL) and electricity consumers to have trust, transparency and coordial relationship. We are committed to set new benchmarks in standards of corporate performance through the pursuit of operational and financial excellence by DHBVN. We aspires Haryana to be the best distribution utilitiy in India by supporting DHBVN to enhance its technological leadership and consumer satisfaction.

Our Values

The Vidyut Utility Welfare Association affirm and commit themselves to dedication to duty, integrity and honesty, transparency in work, cost consciousness, openness to suggestions and feedback from all stake holders and consumers. We are connected to consumers and believe in consumer satisfaction. We are proud being welfare associaton working for electricity consumer and DHBVN for over all development of Haryana and India.

Personal Assistance

We provide persoanl assistance to meet individual needs, ensuring a smooth experience across various touchpoints. Key aspects include dedicated support representatives for complex cases, one-on-one guidance for connection changes, personalized energy usage insights, proactive outage notifications, 24/7 helpline access, and assistance with subsidies and rebates. These services improve customer satisfaction by making the support experience more efficient

Timely Support

We provide Timely Support to ensure electricity consumers receive prompt, dependable assistance to minimize disruptions. This includes quick response to service requests, 24/7 availability, efficient grievance handling, real-time outage notifications, and proactive issue detection. By prioritizing timely support, providers enhance customer satisfaction, building trust and reliability in their service.

Quick Response

Our Quick Response is vital for effective electricity consumer services, emphasizing prompt attention to consumer needs. Key elements include rapid processing of service requests, immediate support for emergencies, fast resolution of billing inquiries, user-friendly communication channels, and timely updates. By prioritizing quick response, providers enhance customer satisfaction, build trust, and ensure a smoother experience for electricity consumers.

Build On Trust

We believ in Building Trust which is essential in electricity consumer services, focusing on transparency, reliability, and consistent communication. Key aspects include delivering accurate billing, honoring service commitments, addressing consumer concerns promptly, and maintaining open lines of communication. By fostering a trustworthy relationship, providers enhance customer loyalty and satisfaction, ensuring a positive and lasting connection with consumers.

Our Team

Devi Singh Panwar

Vice-President

Mukesh Kumari

President

Devendra

Joint Secretary

Electrictiy consumer welfare support services

Offices

Registered Office

P-7 , South City-1, SECTOR-40, GURUGRAM, Haryana

Phone: 18005712212

Email: [email protected]

Contact Us

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